Technical Support (Level II). German. Galway, Ireland.

Our client is an enterprise resource planning software created in Germany with presence in over 150 countries. It is a well-established business with over 70 years experience working with different kinds of partners all over the world.

Role: Cloud Product Support Associate/Engineer
The Support Engineer is responsible for assisting customers by troubleshooting issues, answering questions and providing solutions for reported incidents. It also is a combination of post go‐live customer support and/or system administration.

Main responsibilities:

*Analyse incidents, research solutions and provide answers easily understood by customers
*Troubleshooting complex problems and provide the best available solution or workaround within the agreed service levels
*Develop technical solutions to be posted to both internal and external knowledge base
*Liaising with production management to identify and report application errors
*Act as a liaison between our Product Management and Engineering teams
*Collaborate with other employees by providing important customer feedback, process‐improvement suggestions, new troubleshooting tips and other actions that involve improving our product


Your Profile:

*Bachelor's Degree in Computer Science, Information Technology, Business Information Systems or a related field desirable
*Fluency in ENGLISH AND GERMAN is essential
*Basic knowledge of a programming language. Knowledge in reading ABSL script would be an advantage
*Passionate about learning new concepts and technologies
*Excellent problem solving & analytical ability
*Strong team player and comfortable working on own initiative
*Capable to translate business needs into technical requirements


Competitive Salary + Complete benefits package that includes:

- Pension Scheme
- Benefit Allowance:
- Health Allowance:
- Additional Leave Purchase: Your annual leave amount is 22 days per annum. You can purchase additional holidays using your benefit allowance.
- Onsite Restaurant: Complimentary 3 course lunch onsite every day plus a subsidised breakfast.
- Income Protection:
- Life Assurance:
- Dental Insurance:
- Bike to Work scheme
- Tax-Saver Commuter Tickets
- Relocation package offered.


To apply, send me your most updated CV at [email protected]