Customer Consultant Associate. Swedish/Danish. Dublin, Ireland.

10 Sep 2017
08 Oct 2017
Gisele Graciutti
Job Type
With this position you will be joining an American global corporation that sells document solutions and services, and document technology products in more than 160 countries.

This role will suit enthusiastic candidates with customer service experience and a willingness to learn and develop. We will consider candidates who are already based in Dublin or willing to relocate (generous relocation package provided).

Main Responsibilities:

- Act as the primary country contact for customers on all escalations
- Handle phone calls/emails and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customers
- Invite customers to participate in telephone problem resolution using available tools to diagnose and resolve technical problems
- Facilitate or escalate customer issues and complaints, both internally and externally
- Co-ordinate all consumable calls in order to enable dispatch of consumables to customers
- Co-ordinate all Break/Fix calls in order to enable dispatch of engineers to customers
-Liaise with Various Helpdesks and Third Party Service Providers escalating through these avenues to close
- Flexibility to take on additional tasks as directed by Team Lead
- Validate Customer details and requirements on data entry, categorize and deal with appropriately
- Maintain accurate database information
- Obtain call closures details on all dispatched calls


- Knowledge of Computers and basic understanding of Networks, with an excellent knowledge of MS Office
- Proven record of delivery of excellent customer service with a minimum 6 months experience in multi-cultural customer service Call Centre environment
- Effective interactive skills and ability to work as part of a team
- Fluency in English and one of the following languages: Danish, Swedish
- Able to control interactions with customers using persuasion and influencing skills
- Aptitude for understanding and solving problems in a methodical and logical manner
- Willing to assume responsibility for customer problems
- Able to maintain and project a helpful and courteous attitude in any circumstances

Competitive Salary + Complete package of benefits + Relocation/Accommodation Support

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