Helpline Officer. French/German/Arabic. Dublin based role.

Our client is one of the largest Insurance Corporation worldwide and employs 142,000 employees worldwide, serving customers in more than 70 countries.


Position:
The Helpline Officer is the first point of contact and must anticipate and meet the needs of clients worldwide as well as coordinating interdepartmental work, consistently delivering a high quality service and committing to continuous improvement.


Responsibilities:

-Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients
-Assist in-house team in coordinating client`s hospital admissions, evacuations, repatriations and other cases as required
-Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
-Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention


Profile:

-Fluency in FRENCH OR GERMAN OR ARABIC in addition to English is essential for this role
-Eligibility to work full time in Ireland
-Experience in a customer focused role
-Previous experience in call center environment would be beneficial
-Experience working in pressurized environment with tight deadlines
-Strong Knowledge of Microsoft Office ( Excel, Word)
-Customer focused
-Ability to work effectively within a team environment
-Results driven and solution oriented


The successful candidate will have the opportunity to work in growing multicultural company committed to empowering its employees and furthering their development.

A competitive remuneration and benefits package is offered, including healthcare, pension, life & disability, travel subsidy, discounts on home and car insurance, sports & social club and support for professional studies


For further information, send your most up to date CV to [email protected]