Technical Support Specialist (Swedish OR Norwegian and English)

Location
Dublin
Salary
EUR24000 - EUR25000 per annum
Posted
11 Sep 2017
Closes
09 Oct 2017
Ref
XX- NS-AS
Contact
Arianne Solorzano
Job Type
Permanent
Hours
Full-time
We have an exciting new project for our client based in Dublin and we are looking for Nordic Language speakers to join our friendly Service Desk team as soon as possible. As a Technical Support Specialist, you will be the first point of contact for customers with technical problems and will provide the best and most cost effective solution to customer.

The roles will suit enthusiastic candidates with customer service experience and a willingness to learn and develop. We will consider candidates who are already based in Dublin or willing to relocate (generous relocation package provided).

Main Responsibilities:
*Act as the primary country contact for customers on all escalations
*Handle telephone/Web calls and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customers
*Invite customers to participate in telephone problem resolution using available tools to diagnose and resolve technical problems
*Facilitate or escalate customer issues and complaints, both internally and externally
*Liaise with Various Helpdesks and Third Party Service Providers escalating through these avenues to close
*Flexibility to take on additional tasks as directed by Team Lead
*Validate Customer details and requirements on data entry, categorize and deal with appropriately
*Maintain accurate database information
*Obtain call closures details on all dispatched calls

Requirements:
*A-Level Education / Leaving Certificate or equivalent.
*Fluency in English and one of the following languages: Dutch, Flemish, Danish, Finnish, Swedish or Norwegian
*Minimum of 6 months working in similar customer support role
*A good and detailed knowledge of IT Fundamentals, Operating Systems, Desktop Applications, Networking, Network protocols, etc).
*Skill and competency at providing professional technical telephone support.
*A strong aptitude and interest in developing detailed printer hardware knowledge to a Specialist level.
*Able to control interactions with customers using persuasion and influencing skills.
*Aptitude for understanding and troubleshooting technical problems.
*Able to convey sensitivity and a positive approach to customer needs.
*Excellent team player with a committed approach to teamwork and customer responsibilities.
*Flexibility with working time patterns which will need to align with in country requirements
*Able to maintain and project a helpful and courteous attitude in any circumstances.

If you are interested please send your CV at Arianne DOT Solorzano AT manpower DOT ie

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