Technical Support Specialist + Swedish

Location
Dublin
Salary
EUR24000 - EUR25000 per annum + Excellent benefits
Posted
15 Sep 2017
Closes
13 Oct 2017
Ref
XX-Swe-AS
Contact
Arianne Solorzano
Job Type
Permanent
Hours
Full-time
We have an exciting new project for our client based in Dublin and we are looking for Nordic Language speakers to join our friendly Service Desk team as soon as possible. As a Technical Support Specialist, you will be the first point of contact for customers with technical problems and will provide the best and most cost effective solution to customer.

Main Responsibilities:

*Handle telephone/Web calls and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customers
*Facilitate or escalate customer issues and complaints, both internally and externally
*Act as the primary country contact for customers on all escalations
*Invite customers to participate in telephone problem resolution using available tools to diagnose and resolve technical problems
*Liaise with Various Helpdesks and Third Party Service Providers escalating through these avenues to close
*Validate Customer details and requirements on data entry, categorize and deal with appropriately
*Maintain accurate database information

Requirements:

*A-Level Education / Leaving Certificate or equivalent.
*Fluency in English and one of the following languages: Flemish, Finnish, Swedish or Norwegian
*Minimum of 6 months working in similar customer support role
*A good and detailed knowledge of IT Fundamentals, Operating Systems, Desktop Applications, Networking, Network protocols, etc.)
*Skill and competency at providing professional technical telephone support.
*A strong aptitude and interest in developing detailed printer hardware knowledge to a Specialist level.
*Aptitude for understanding and troubleshooting technical problems.
*Excellent team player with a committed approach to teamwork and customer responsibilities.
*Able to maintain and project a helpful and courteous attitude in any circumstances.


Excellent relocation package.

*Help with €1,250 + 2 weeks accommodation in a local hotel + assistance with finding permanent accommodation.
*Plus benefits.

If you are interested please send your CV at Arianne DOT Solorzano AT manpower DOT ie

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