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Team Leader/Quality Coach - Spanish

Employer
Manpower Ireland
Location
Dublin City Centre, Dublin
Salary
EUR32000 - EUR38000 per annum + free daily meals and additional benefits
Closing date
26 Feb 2019

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Job Summary

Our Client is seeking a Team Leader with a strong people management and quality coaching experience in a Content Review environment for a Global Social Media organization. This group focuses on working closely with internal stakeholders as well as external clients.

The Team Leader will be responsible of supporting the Associates with their day to day, and to coach each aspect of their performance, with particular focus on quality and accuracy.

The TL/QA will also aggregate audit findings from all analysts and analyze gaps in processes, identifying innovative ways to solve problems upstream, help improve customer experience and drive higher efficiency.

Job Type / Category

Ideal candidates will be comfortable understanding social media and the way they work. The candidate will use problem-solving skills to continuously deliver value to our client's requirements. The candidate needs to be a decision maker on topics that will be very pertinent with global issues around social values, free speech and health and safety, and is required to have an eye for detail, appetite for research and gathering data insights and the ability to use that to evolve client advertising platforms, a high level of comfort working with cross functional partners, and a strong analytical mindset. Successful team members have a passion for business success, strong attention to detail, analytical problem-solving abilities, and keen eyes for operational inefficiencies.

Required Education, Skills and Qualifications

Education:

-BA/BS degree or equivalent experience

Minimum Qualifications:

-2 to 4 years working in a service/customer service/sales organization
-A minimum of 1 year in Leading a Team and coaching performance
-Demonstrates an eye for detail
-Excellent communication skills - written and oral
-Ability to analyze data and derive actionable insights
-Client-focused and solution-oriented; good problem solving and analytical skills
-Ability to use judgment to help apply the most appropriate solution for complex client situations
-Ability to collaborate and work effectively with cross functional teams
-Self-learner interested in both the how and the why
-Ability to prioritize effectively according to changing circumstances and manage multiple -projects while maintaining strict attention to detail
-Demonstrates ability to coach and provide feedback to analysts

**Must be fluent in Spanish AND English**

Preferred Qualifications:

Experience in online advertising at a major media agency or publisher
Concepts of sig sigma or similar quality management standard
E-mail and chat support experience
Experience working in and with a global organization
Success in this position requires exceptional customer service skills; a willingness to experiment; the ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results

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