Manpower - Global Learning Centre

Course details

Duration

4 hours

Audience

Managers, prospective managers, and any other employees seeking advanced competency in the area of management

Prerequisites

A basic understanding of the management function

Learning objectives

After taking this course, you will be able to:

	Recognise effective communication
	Discuss written versus oral communication
	Outline the four forms of organisational communication
	Discuss informal communication
	Outline the barriers to communication
	Describe ways to improve organisational communication
	Emphasise the importance of groups within organisations
	Describe the stages of group and team development
	Discuss cohesiveness
	Discuss informal leadership
	Describe the relationship between conflict and performance
	Outline the techniques commonly used to resolve and eliminate conflict

Course structure

Unit name

Topics

Interpersonal relations and communication

	Interpersonal relations
	Communication and the manager's role

Forms of communication

	Interpersonal communication
	Organisational communication
	Informal communication
	Managing the communications process
	Hands-on: Communications in the workplace

Teams & groups in organisations

	Types of groups and teams
	Team characteristics

Managing conflict

	The nature of conflict
	The causes of conflict
	Dealing with conflict
	DecisionPath: Dealing with conflict