Working in a contact centre
Whether you're a Customer Contact Advisor, Customer Relations Advisor, or a Sales Agent - when you work at our contact centres in Manchester or Newcastle you're the voice of British Airways.
We're delighted that countless people have worked in our contact centres for years. It's true that when people join us, they stay.
Our contact centres are a busy, vibrant place to work. With hundreds of people working in the same place and to the same goal, there's real camaraderie here – from recognising and celebrating your success, to offering you guidance when you need it. This team spirit isn't constrained to the office either - there are plenty of opportunities to socialise with the rest of the team outside of work too. In short, you can be certain that you'll be joining a friendly team in a supportive environment.
Of course, we'll be there every step of the way; making sure you have all the tools you need to achieve your future career goals.
We set standards high in our contact centres, but we match them with world-class training opportunities so you can achieve the very best. From a comprehensive induction, to ongoing opportunities to up-skill during your career - whatever your career ambitions are, you can be sure that we'll be there to help you achieve your aspirations.
Testament to this is our team leaders - who, more often than not, have been promoted from within.
Have you tried our ‘Are We Right For You Quiz’? This will provide you with a realistic insight to see whether working in a customer contact centre role is right for you. Why not give it a go?
© British Airways PLC 2016
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