Why join us at Customer Care?
Be Valued. Be Vital. BT.
BT have been connecting people for over 150 years, bringing fast and reliable communications to homes and businesses alike.
Join our contact centre team........
and you'll be part of that story, helping BT customers access the technology that makes their lives simpler and more enjoyable.
You will receive top notch training from BT to make you a subject expert and a brilliant communicator with BT customers.
BT vision
BT's products make modern life happen. They give people access to education and entertainment, and connect communities to vital services. They've always led the way in innovation in this industry - from the first electric telegraph to the next generation of super-fast broadband - and they've got big plans for the future too. They've entered new markets - like mobile, TV and HD sports. So join us at BT and you’ll be part of this new chapter, taking exciting new technology to people all over the country.
BT culture
BT's technology is nothing without the best people behind it. BT's customers depend on them to provide them with the products they need, and to explain them in a way that’s easy to understand. Everyone in BT contact centres are pivotal to what they do, helping BT customers get the products and services that they deserve.
Benefits
The benefits we offer vary slightly based on what you do. But whatever you do you'll receive a generous rate of pay (plus a commission in some roles), pension contributions, paid time off, plus in some roles discounts on some BT services. And with a variety of working patterns available, we'll do our best to offer you working hours that fit around your other commitments.
Working hours
BT are committed to being there when their customers need them, and we will need you to work during some evenings and weekends. We'll ask for your preferences and match them as closely as we can. The contact centres are usually open:
From Monday to Friday between 8.00am and 9.00pm
On Saturdays from 8.00am to 8.00pm
And on Sundays from 9.00am - 6.00pm
Our Repair centres are open from 7.00am to 10.00pm every day.
We have a range of options to help you structure your working week.
Working full time you can expect to work six Saturdays, two Sundays and twenty-five evenings over a ten-week period, although this can vary depending on the time of year. Evening work is anything after 6.15pm.
Diversity & Inclusion
We know it's crucial that our people reflect the diversity of the people and communities that we serve. It's this variety of experience, culture and background that helps us provide our customers with the products and services which make a difference to their lives. We believe that doing whatever we can to make our people feel valued and included is essential to unlocking their potential.
BT is a place where they value difference and strive to make a great working environment for everyone. Click here to find out more about diversity and inclusion at BT.
"Joining us at BT could be the best decision you will ever make. There are lots of opportunities and great people to work with, and everyone is willing to help each other."
Curtis Roberts, Sales Retentions Advisor, Accrington
For our current vacancies click here.