Online Advertising Specialist with Dutch in Dublin - €27000

EUR27000 - EUR28000 per annum
22 Jun 2017
20 Jul 2017
Juliana Barcelos
Job Type
New challenge! New job!


With locations across Ireland, our client is well placed to provide responsive outsourcing solutions to our Irish customers. Their advanced facilities have been designed to improve service quality and accessibility and create a productive working environment for our teams and clients.

Job description
Job Title: Customer Service Representative - Online Advertising Specialist.
Location: Dublin 3 (Ireland)
Role Description

As a CSR Online Advertising Specialist you will be providing high quality customer assistance to our Client's customers. In this role you will be working on our client's site in Dublin to apply an understanding of AdWords products and drive ROI to an existing customer base of small and medium business accounts.

Key activities include customer account reviews, pro-actively establishing client satisfaction and ensuring adaptation of account optimisation.

Required Qualifications & Experience
*Fluent written and spoken linguistic ability in English and supported market language.
*Preferably 1 years' experience in a customer service related field
*Excellent communication soft skills and confidence dealing with customers.
*Comfortable working in an online environment with general computer literacy.
*Strong analytical and problem solving abilities.
*Self-motivation to both meet and exceed existing individual and team targets.
*An interest in Social Media platforms and the ability to recognise the value of customer visibility, feedback and reviews.
*Ability to work individually and part of a team.
*Strong learning skills with ability to self-learn.

Key Responsibilities
*Online client facing customer service driving above and beyond customer satisfaction.
*Assist clients with advertising account optimisation through expertise consultation via phone, email and chat.
*Demonstrate thorough knowledge of all client's products and services.
*Deliver efficient troubleshooting and query resolution.
*Work closely with tools and support teams to deliver fast turnaround on client escalations.
*Present work professionally in a timely and efficient manner within deadlines.
*Engage customer awareness on availability of product updates.
*Exhibit ability to show initiative identifying trends and/or process improvement.
*Continuous product and process training in fast paced environment.
*Gain an in depth knowledge and understanding of all online advertising services including PPC, Maps, Shopping and Search Engine.
*Teamwork: Working together to deliver results
*Communication: Ability to communicate professionally and persuasively.
*Organisation and Planning: Managing time effectively and prioritisation
*Technical Awareness: Knowledge of key products and ability to provide sales support
*Commercial and Business Acumen: Ability to meet both client and customer requirements
*Customer Focus: Engaging the customer and adding value
*Results Orientation: Achieving results resiliently
*Challenges: Ability to adapt to changing requirements and new processes.
What they Offer
*Vibrant, multi-cultural environment - Near city centre and IFSC
*Quarterly performance bonus
*Refer a Friend scheme
*Employee Assistance Programme
*Free beverages and snacks
*Sports and Social club
*Free shuttle bus to and from Eastpoint (from O2 Luas Stop and Clontarf Dart)
*Subsidised Health insurance after Probation
*Pension scheme after Probation
*E learning access
*Tax saver scheme
*Bike to work scheme - save on your income tax
*Banking at work
*Holiday Saving Fund
*Regular Saving Fund
*Career Development and progression opportunities
*Paid Annual Leave
*Paid Sick Leave after Probation

Ready to shine?
Talk to me!