Sales Account Associate. Dublin based role. German markets

Dublin, Dublin City Centre
22 Jun 2017
20 Jul 2017
Gisele Graciutti
Job Type
Our client is a global services company originally from Germany. Its services include customer support, information technology, logistics, and finance. Today, the company has presence in countries all over the world and it has about 72,400 employees.

Job Title: Sales Account Associate - German Speaking

Overall Job Purpose:

As an Inside Sales Account Associate you will be working in our client site in Dublin where you will be responsible for applying an understanding of their products.
The primary function of this position is delivering fantastic customer service by solving our German customer's queries and optimising their newly acquired accounts.

In this role you will focus on small to medium companies that can benefit from Web-based advertising and grow revenue by upselling new products and features.

Required Qualifications & Experience:

*Fluency in German as well as in English.
*Must have excellent verbal and written communications skills.
*Experience working with direct consumers, in B2C and B2B environment
*Excellent account management skills, and a strong desire to ensure customer success
*Ideally 1+ years of sales experience
*Professionalism and high attention to detail
*Ability to multi-task, prioritize, and manage time effectively
*Experience in dealing with inbound queries from customer is a plus.

Main responsibilities:

*Maintain, prioritise and develop a pipeline of opportunities sufficient to consistently meet and exceed quarterly quota objectives
*Track and measure daily customer interactions and outcomes, including the sustainability metrics
*Identify, qualify and overcome customer objections.
*Enjoy taking ownership of on-going customer issues from start to successful completion with an emphasis on excellent customer satisfaction..
*Perform outbound sales qualifications to existing B2B customers.
*Create and identify new business opportunities by interacting with a wide variety of accounts from small and medium sized, to large enterprises.
*Meet activity metrics such as turnaround time, first call resolution, appointments made and optimisations implemented.

Benefits include:

*Vibrant, multi-cultural environment
*Quarterly performance bonus
*Employee Assistance Programme
*Free beverages and snacks
*Sports and Social club
*Free shuttle bus
*Subsidised Health insurance after Probation
*Pension scheme after Probation
*E learning access
*Tax saver scheme
*Bike to work scheme - save on your income tax
*Banking at work
*Holiday Saving Fund
*Regular Saving Fund
*Career Development and progression opportunities
*Paid Annual Leave
*Paid Sick Leave after Probation

Send me your CV at and I will gladly contact you with further information.