Online Advertising Specialist-Customer Consultant. Dutch

Dublin City Centre, Dublin
22 Jun 2017
20 Jul 2017
Gisele Graciutti
Job Type
Our client is a global services company originally from Germany. Its services include customer support, information technology, logistics, and finance. Today, the company has presence in countries all over the world and it has about 72,400 employees.

Position: Online Advertising Specialist - Customer Service Representative

Job Description:

As a CSR Online Advertising Specialist you will be providing high quality customer assistance to our Client's customers. In this role you will be working on our client's site in Dublin to apply an understanding of products and drive to an existing customer base of small and medium business accounts.

Key activities include customer account reviews, pro-actively establishing client satisfaction and ensuring adaptation of account optimization.


*Fluent written and spoken linguistic ability in English and DUTCH
*Preferably 1 years' experience in a customer service related field
*Excellent communication soft skills and confidence dealing with customers.
*Comfortable working in an online environment with general computer literacy.
*Strong analytical and problem solving abilities.
*Self-motivation to both meet and exceed existing individual and team targets.
*An interest in Social Media platforms and the ability to recognize the value of customer visibility, feedback and reviews.
*Ability to work individually and part of a team.
*Strong learning skills with ability to self-learn.

Key Responsibilities:

*Online client facing customer service driving above and beyond customer satisfaction.
*Assist clients with advertising account optimization through expertise consultation via phone, email and chat.
*Demonstrate thorough knowledge of all client's products and services.
*Deliver efficient troubleshooting and query resolution.
*Work closely with tools and support teams to deliver fast turnaround on client escalations.
*Engage customer awareness on availability of product updates.
*Exhibit ability to show initiative identifying trends and/or process improvement.
*Continuous product and process training in fast paced environment.
*Gain an in depth knowledge and understanding of all online advertising services including PPC, Maps, Shopping and Search Engine.

Benefits include:

*Vibrant, multi-cultural environment
*Quarterly performance bonus
*Employee Assistance Programme
*Free beverages and snacks
*Sports and Social club
*Free shuttle bus
*Subsidised Health insurance after Probation
*Pension scheme after Probation
*E learning access
*Tax saver scheme
*Bike to work scheme - save on your income tax
*Banking at work
*Holiday Saving Fund
*Regular Saving Fund
*Career Development and progression opportunities
*Paid Annual Leave
*Paid Sick Leave after Probation

Send me your most up to date CV for further information!