Admin Assistant role. Dublin based. Fluency in German required.

Location
Dublin
Salary
Negotiable
Posted
29 Jun 2017
Closes
27 Jul 2017
Ref
ALDECO
Contact
Gisele Graciutti
Job Type
Permanent
Hours
Full-time
Our client's focus is on addressing the health and well-being protection needs of clients worldwide, through the delivery of straightforward, innovative solutions that make each client feel understood, confident and valued.


The role of Claims Officer - Admin Assistant involves processing medical claims for client`s worldwide, form Australia to Germany and Brazil to the Netherlands, all countries are catered for.
The Claims Department is a very fast paced and challenging environment, with many different languages used and a mixture of cultures.


Key Responsibilities:

-Process claims within the agreed company SLA, Clear to Zero, and adjudicate each claim in accordance with the company's policy benefits to achieve company loss ratio targets
-Ensure accurate and efficient adjudication/investigation of each claim, ensuring timely follow-up of claims, to deliver a superior client experience and accurate reporting
-Consistently contribute to departmental success by meeting agreed personal and team targets for both productivity and quality
-Investigate and identify possible duplicate payments, non-disclosure and fraudulent claims in line with company cost containment policy
-Foster healthy inter-departmental relationships by responding to internal customer queries in a professional, solution focused manner to ensure an efficient response is provided
-Other Ad hoc duties as required


Experience Required:

-Previous experience in a customer focused role, in an administrative capacity
-Experience working in pressurized, target-driven environment with tight deadlines
-Fluency in English and French is essential to this role


Profile:

-Customer focused
-Fluency in German and English
-Strong communication (verbal & written)
-Ability to work effectively within a team environment and towards personal targets
-Honesty and Integrity
-Ability to work under pressure
-Results driven and solution oriented
Technical Competencies
-Strong Knowledge of Microsoft Office (Excel, Word)


The company offers a competitive salary, complete benefits package including health insurance, pension scheme, transport subsidy, career development within the organization, etc.

For more details, send me your profile at Gisele.Graciutti@manpower.ie