Customer Support Analyst. Dutch markets. Dublin region.

09 Jul 2017
06 Aug 2017
Gisele Graciutti
Job Type
This is A brilliant opportunity to join an International Corporation expert in bringing electronic payments to new markets, processing platform powers payments for global marketplaces and large vertical markets.By staying fully immersed in the complexities of electronic payments, our client's team is able to deliver a platform that offers the convenience and flexibility that companies and consumers demand.

The company offers a Competitive Salary, outstanding benefits package, ongoing training and realistic career development.

Location: Dublin, Ireland


The Customer Support Representative role will provide the first line of support to customers. The position is expected to provide clear, concise, and efficient communication while maintaining a superior customer service. This role will be responsible for risk management associated with client application requests for our electronic payment processing services.

Main Responsibilities:

- Respond to call and non-call contacts in a polite and efficient manner
- Provide support to customers seeking to apply for our service
- Review and process all applicable documentation in support of applications
- Provide clear and concise advice and information to customers as necessary
- Research and resolve issues such arising from payment processing and escalate in a timely manner where appropriate
- Document technical issues and escalate to technical support as appropriate
- Perform additional duties as assigned

Qualifications Education and Experience:

- Third level qualification in business, finance or related field
- 1 to 3 years of experience in customer service and risk management; eCommerce experience is a plus
- Fluency in Dutch and English

Knowledge, Skills, and Abilities:

- Have strong work ethic as an individual contributor and part of an overall team.
- Have good sense of judgment
- Flexibility with working hours
- Have analytical curiosity with a keen eye for detail and high level of accuracy.
- Demonstrate excellent communication and interpersonal skills
- Understand the importance of attention to detail and accuracy
- Demonstrate Excellence in Customer Service
- Have confidence in making instinctual decisions
- Possess the ability to work to deadlines and in pressurized situations.

For further information send me your most up to date CV at