2nd level Support with German required in Galway

Location
Galway
Salary
EUR30000 per annum
Posted
11 Jul 2017
Closes
08 Aug 2017
Ref
DEJJ2SE
Contact
Juliana Barcelos
Job Type
Permanent
Hours
Full-time
Title: Cloud Product Support Associate

Unique opportunity to shine!

Responsibilities:

*Analyse incidents, research solutions and provide answers easily understood by customers.
*Document solutions to known issues and consulting questions
*Develop technical solutions to be posted to both internal and external knowledge base
*Liaising with Development and Field Teams to identify application errors and missing product functionalities for future releases (legal/non-legal requirements)
*Liaising with production management to identify and report application errors
*Document issues in a CRM system and defects in our engineering tracking tool
*Act as a liaison between our Product Management and Engineering teams
*Collaborate with other employees by providing important customer feedback, processā€improvement suggestions, new troubleshooting tips and other actions that involve improving our product

Other job requirements:

*Passionate about learning new concepts and technologies
*Excellent problem solving & analytical ability
*Strong team player and comfortable working on own initiative
*Excellent communication and presentation skills to effectively explain a solution to a customer's problems
*Strong time management and multi-tasking capabilities
*Flexibility with working hours
*Capable to translate business needs into technical requirements

Ready to shine?

Talk to me!

Julaina dot barcelos at manpower dot ie