Fluent in French and looking for a new job in Dublin? Apply now

Location
Dublin
Salary
Negotiable
Posted
12 Jul 2017
Closes
09 Aug 2017
Ref
ALFRCO
Contact
Gisele Graciutti
Job Type
Permanent
Hours
Full-time
Our client's focus is on addressing the health and well-being protection needs of clients worldwide, through the delivery of straightforward, innovative solutions that make each client feel understood, confident and valued.


The role of Admin Assistant - Claims Officer involves processing medical claims for client`s worldwide, form Australia to Germany and Brazil to the Netherlands, all countries are catered for.
The Claims Department is a very fast paced and challenging environment, with many different languages used and a mixture of cultures.


Key Responsibilities:

-Process claims within the agreed company SLA, Clear to Zero, and adjudicate each claim in accordance with the company's policy benefits to achieve company loss ratio targets
-Ensure accurate and efficient adjudication/investigation of each claim, ensuring timely follow-up of claims, to deliver a superior client experience and accurate reporting
-Consistently contribute to departmental success by meeting agreed personal and team targets for both productivity and quality
-Investigate and identify possible duplicate payments, non-disclosure and fraudulent claims in line with company cost containment policy
-Foster healthy inter-departmental relationships by responding to internal customer queries in a professional, solution focused manner to ensure an efficient response is provided
-Other Ad hoc duties as required


Experience Required:

-Previous experience in a customer focused role, in an administrative capacity
-Experience working in pressurized, target-driven environment with tight deadlines
-Fluency in English and French is essential to this role


Behavioral Competencies

-Customer focused
-Fluency in French and English
-Strong communication (verbal & written)
-Ability to work effectively within a team environment and towards personal targets
-Honesty and Integrity
-Ability to work under pressure
-Results driven and solution oriented
Technical Competencies
-Strong Knowledge of Microsoft Office (Excel, Word)


The company offers a competitive salary, complete benefits package including health insurance, pension scheme, transport subsidy, career development within the organization, etc.

For more details, send me your profile at Gisele.Graciutti@manpower.ie