Deskside Support Engineer

Location
Dublin City Centre, Dublin
Salary
EUR30000 - EUR32000 per annum + 23 days holidays
Posted
13 Jul 2017
Closes
10 Aug 2017
Ref
1127
Contact
Ethna Rossiter
Job Type
Permanent
Hours
Full-time
At Manpower Group we have an exciting opportunity for a Deskside Support Engineer to join our team. This opportunity offer an excellent step up in your career and will give you a genuine opportunity to progress.
The role:
As well as being an active member of the Proservia ManpowerGroup team, you will be expected to provide support on client accounts. The Engineer will be involved in resolving technical issues as well as getting involved in projects on client accounts as required.
Some of the responsibilities as Deskside Support Engineer will be:
*Maintenance of standard desktop computer hardware and software in a networking environment;
*Provide technical support to financial applications e.g. Bloomberg and Connexus
*Provide ah-hoc support for on-going projects at the request of your manager or team leader
*Supports standard desktop applications and operations
*Identifies potential service level problems before they occur and implements solutions
*Processes requests for and schedules new or upgraded desktop computer hardware and software;
*Provide holiday and sickness cover for existing accounts
*Other ad-hoc duties as and when required.
What you need to have as Deskside Support Engineer:
*2+ years Level 2 deskside experience
*CompTIA A+ are desired but not essential
*BA/BS degree in Computer Science preferred but other technical degrees or work experience will also be considered
*Experience of working with Microsoft Windows XP/7 and applications
*Experience of working in a deskside financial environment and excellent customer service skills
*Analytical problem-solving and root cause analysis skills
*Ability to cope with pressures of peak workloads, short deadlines
*Strong written and verbal communications skills
*The ability to be an effective team player


For more information on this role please call Ethna Rossiter for a confidential chat on 086 0257479 or email ethna.rossiter@manpower.ie