Cisco NOC Engineers - ASAP

Dublin, Dublin South
EUR30 - EUR32 per annum
14 Jul 2017
21 Jul 2017
Amy Corr
Job Type
My Client delivers technology enabled business efficiencies to enterprises around the world. Their customers benefit from their 40 years of experience, expertise and ecosystem of industry partners.
Their portfolio includes solutions around Unified Communications and Collaboration, Enterprise Networks, Contact Centres, Cloud Services and Global Managed Services.

This role will involve evenings and nights as you would be covering the US Market.


* Utilize internal ticket tracking systems to resolve tickets from internal and external requests.
* Monitor all production networks, servers, applications and services and respond to alerts according to standard processes.
* Track and manage incident tickets fully to ensure proper operational metrics are captured and maintained.
* Collaborate with various technology teams for issues resolution.
* Communicate with IT stakeholders on the statuses of issues.
* Respond to escalations from Customer Service (Tier 1 & 2) or Partner NOCs.
* Create and maintain knowledge base articles, policies and procedures.
* Execute documented run books as documented for diagnosis and remediation of issues.
* Fully document and communicate shift-turnover reports.
* Staff the 24x7 Network Operations Centre.
* Other duties as assigned by management.

* At least 2 years' experience working in a 24x7 mission critical Network or Technical Operations Centre environment.
* Strong fundamental knowledge of Network, Telecom and VoIP infrastructure
* Ability to be proactive and work well in a pressured and growing environment.
* Ability to think out of the box and be able to work on multiple tasks simultaneously and adjust priority dynamically and maintain a professional demeanour during stressful situations.
* Must have experience managing Windows Server and SQL Server environments.
* Must demonstrate strong sense of urgency regarding solving mission critical issues.
* Must have excellent troubleshooting and problem solving skills with attention details.
* Must have excellent interpersonal and communication skills.
* Must be a team player and be able to work effectively with peers to create a positive environment.
* Must be willing to work weekends, overnight shifts and holidays.
* Must be proficient with all MS Office Applications.
* Have knowledge of basic MS SQL Queries.
* Sound technical knowledge of TCP/IP, routing and switching technologies/protocols.
* Ability to manage, configure, upgrade and troubleshoot Cisco Routers and Switches.
* Strong Understanding of RTMT
* Strong understanding of CME (Cisco Call Manager Express)
* Have experience working with hypervisor technologies.
* Experience with Cisco Switches/Routers/Firewalls.
* Experience with a Service Desk or Trouble-Ticketing software.

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