Danish or Finnish Storage Support Engineer

Location
Dublin
Salary
EUR30000 per annum + benefits
Posted
17 Jul 2017
Closes
14 Aug 2017
Ref
FIDKStorage
Contact
Francesca Ludovico
Job Type
Permanent
Hours
Full-time
Our Customer Solution Centers provide remote technical support to important industry standard server and storage customers, onsite engineers, partners and distributors. Our top priority is Customer Satisfaction, and therefore, always keeping the customer informed and setting correct expectations is key to our success.

The multinational teams work from Monday to Friday 7:00-16:00. We provide all our employees relevant technical training on a regular basis. We are looking for candidates with strong interest in IT along with willingness to learn and grow in the company.
Successful candidate will be placed in server, storage or backup systems team depending on their skill set.

Key aspects of the role include:

To provide first-line technical support to meet customer expectations.
Work remotely to diagnose and solve customer problems, over the phone, via web collaboration and email
Dealing with inquiries which can vary from product features, specifications and repairs to configuration assistance.
Taking full ownership of each customer case, using your independent judgment and experience to diagnose and troubleshoot problems or identify cases for escalation.
Deliver individual performance based on metrics and related targets
Be responsible for delivering timely, accurate customer support and technical answers along with a high degree of customer service satisfaction.
Be a central part of identifying improvement opportunities.
Track and document customer and problem information.
Continually develop technical and customer service skills.
General requirements:

Written and oral fluency in English and one of the following: Finnish or Danish
Excellent communication and customer service skills
Analytical problem solving skills
Ability to learn quickly and adapt to high change environment
Be able to work as part of a strong and collaborative team
An eagerness and willingness to develop in the role
Start date 1st August 2017

Technical requirements:

SAN environment, LAN, StoreServ, Enterprise Virtual Arrays and Storage Systems - knowledge of SAN appliances, Mass/Storage and NAS would also be useful
Basic understanding of Industry Standard Servers (Proliant and Blades)
Microsoft OS, VMware and/or Linux - knowledge of HP-UX and Solaris is an advantage
Benefits include:

Full time permanent position after 11 months contract
Health & Pension benefits
Onsite gym and canteen
Training and certification opportunities
Reward programs for high performers
Opportunities for advancement

Please apply by sending your cv to francesca.ludovico@manpower.ie