Bilingual Customer Support Agent - German + English

Location
Dublin
Salary
Negotiable
Posted
20 Jul 2017
Closes
17 Aug 2017
Ref
NPDECS
Contact
Gisele Graciutti
Job Type
Permanent
Hours
Full-time
Our client is worldwide leader in providing high value promotional products for businesses and professionals by providing expert knowledge and effective promotional products.

Bilingual Customer Support Agent - German + English

The Customer Support Agent is responsible for answering all nature of calls, 'pre' and 'after' sales calls, as well as taking orders live on the phone.


Key tasks:

- Giving general information on products
- Processing orders - telephone and mail
- Up-Selling orders
- Order status
- Sample Product Requests
- Customer complaints
- Shipping issues (tracing orders; returns pick up etc.)
- Finance queries (processing payments, invoice / statement queries)
- Responding to faxes and letters from Customers
- Translation and proofing
- Any other duties/projects as directed by Management


Skills/Attributes/Requirements:

- Minimum of 1 year of customer support experience - Inbound or Outbound Contact Centre (experience using various communication channels such as chat, phone, email an advantage)
- Must demonstrate ability to work well in a team contributing to the team's goals
- Need to demonstrate good time management
- Ability to analyze a problem quickly and resolve it following procedures
- Good telephone manner: courteous, clear speech, good call management, assertive
- Customer focused, able to deal with customers in a friendly and polite manner
- Aware of overall business objectives - revenue generation, customer satisfaction
- Be business fluent in German
- Good level of English



Main benefits:

- Competitive Salary
- Paid Holidays
Parking
- Relocation package
- Bonus
- Commission
- Vouchers
- Staff discount
- Sports & Social Club


ounds good?

Send me your most up to date CV at Gisele.Graciutti@manpower.ie for further information!