Customer Consultant roles. Marketing related company. German

Location
Louth, Dundalk
Salary
Negotiable
Posted
04 Aug 2017
Closes
01 Sep 2017
Ref
NPDECS
Contact
Gisele Graciutti
Job Type
Permanent
Hours
Full-time
With a workforce from over 30 different countries with 19 working languages, our client provides a very diverse and multi-cultural environment with on-going training to provide you with the tools to be successful.

The company is a worldwide leader in providing high value promotional products for businesses and professionals by providing expert knowledge and effective promotional products.


Customer Service Agent

The Call Centre Agent is responsible for answering all nature of calls, 'pre' and 'after' sales calls, as well as taking orders live on the phone. He or she will be assessed by their availability to take calls; their efficiency, their ability to multi-task, and their willingness generate extra revenue by upselling, and an ability to work in a team. Most of the agent's tasks will be actioned on-line using Oracle.


Key tasks:

- Giving general information on products
- Processing orders - telephone and mail
- Up-Selling orders
- Order status
- Sample Product Requests
- Customer complaints
- Shipping issues (tracing orders; returns pick up etc.)
- Finance queries (processing payments, invoice / statement queries)
- Responding to faxes and letters from Customers
- Translation and proofing
- Any other duties/projects as directed by Management


Skills/Attributes/Requirements:

- customer support experience - Inbound or Outbound Contact Centre (Desirable)
- Must demonstrate ability to work well in a team contributing to the team's goals
- Need to demonstrate good time management
- Ability to analyze a problem quickly and resolve it following procedures
- Good telephone manner: courteous, clear speech, good call management, assertive
- Customer service focused, able to deal with customers in a friendly and polite manner
- Aware of overall business objectives - revenue generation, customer satisfaction
- Be fluent in GERMAN in addition to English
- Computer literate: excellent keyboard skills, familiar with different on-line database packages
- Ability to multitask


Main benefits:

- Attractive relocation package
- Excellent salary - great work is rewarded
- Paid holidays
- Bonus
- First day induction
- Two weeks paid training
- Continuous coaching and mentoring
- Career development program
- Free parking for your car and bike
- Subsidized canteen
- No Weekend and No Shift work
- Discounted gym membership
- Vouchers
- Staff discount
- Orientation Assistance including Accommodation assistance, revenue, bank account set up
- Multicultural environment
- Sports and Social club
- Weekly payroll
- Fun events for employees, friends, and family
- Amazing employee referral program so you can bring your friends


Sounds good?

Send me your most up to date CV at Gisele.Graciutti@manpower.ie for further information!