Customer Support Specialist. IT Corporation. French markets.

Location
Cork City, Cork
Salary
Negotiable
Posted
06 Aug 2017
Closes
03 Sep 2017
Ref
VPCFRCS
Contact
Gisele Graciutti
Job Type
Permanent
Hours
Full-time
Apply now to be part of a large corporate multinational provider of outsourced multilingual customer service and technical support services for international brands. It is the largest in its industry in Ireland and the UK.

Position: Customer Consultant Associate - French markets

Responsibilities:

*Provision of an excellent support experience to users via email and occasionally via phone and chat
*Investigate and research user issues and identify and escalate bugs so they can be resolved as quickly as possible
*Always be on the lookout for ways to improve the way we do things
*Advocate for users and pass ideas and best practices on to the rest of the team
*Update the internal knowledge base when you discover something new
*Establish effective working relationships with team members and clients


Profile:

*Ability to write and speak clearly and concisely with fluency in French and English
*Previous support experience
*Excellent problem-solving abilities
*Ability to work with systems you may not have come across before
*Enjoy working in a fast paced environment
*Comfortable working with computers
*Strong team spirit with a passion and drive to help users and to deliver the best customer experience


Benefits:

- Competitive Salary
- Ongoing Training
- Several Discounts for our client's products and services
- Relocation assistance
- Free doctor on site, etc


To apply send me your most updated CV: Gisele.Graciutti@manpower.ie