Web Product Implementation. Dublin based role. Italian fluent.

Location
Dublin City Centre, Dublin
Salary
EUR30000 per annum
Posted
11 Aug 2017
Closes
08 Sep 2017
Ref
CGITWA
Contact
Gisele Graciutti
Job Type
Permanent
Hours
Full-time
You will be working for an American multinational corporation that provides custom information technology, consulting, and business process outsourcing services supporting the biggest technology company specialized in Internet-related services and products that include online advertising, technologies, search, cloud computing, and software.

Position: Web Product Implementation Specialist

You will be responsible for establishing a new service specifically around this client's high profile & critical programme.


Main responsibilities:

*Interface with advertisers and internal sales and services teams via phone, email, chat and video conferencing as needed
*Perform and verify the implementation of web based products with customers
*Give guidance, support, and train customers on how to use the products
*Employ strong, clear communication skills with your customers and colleagues, displaying your enthusiasm and a desire to succeed.
*Deliver high quality service to your customers, exceeding client expectations and quality scoring measures.


Profile:

*Experience in creation / maintenance of websites with associated knowledge (HTML, CSS, Java - basics)
*Troubleshooting skills on online marketing products
*Experience in Wordpress/shoppify/Mageneto/Druple or similar platforms (at least 1 platform)
*Experience working in a B2B environment
*Strong communication, customer service, relationship management and support skills
*Technologically capable to quickly learn customer service software applications and process customer implementations that do not necessarily follow a standard template/process
*Native level language ITALIAN in addition to English is essential


Competitive Salary + Excellent benefits package


To apply send me your most updated CV at Gisele.Graciutti@manpower.ie