Customer Experience Agent. Dutch fluent. Dublin, Ireland.
- Employer
- Manpower Ireland
- Location
- Dublin, Dublin City Centre
- Salary
- Negotiable
- Closing date
- 5 Nov 2017
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With this position you will be part of a global management consulting, technology services, and outsourcing company. It has over 200,000 employees and operates from over 200 locations in 52 countries.
The company is one the largest consulting firms in the world (if not the largest) and is one of the largest computer services and software companies on the Fortune Global 500 list.
Position: Customer Experience Agent
Success in this position requires excellent customer service skills with clear communication, and desire to apply problem solving skills; ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results, fix the problem and follow up on the solution.
Responsibilities include:
* Providing support to small and medium-sized businesses (SMBs) through different channels - chat, email and phone
* Providing product and tool support to improve the overall experience and drive higher product adoption and spend
* Ability to identify trends and solve problems facing multiple SMB clients
* Responsibility for helping SMB customers drive results via their marketing campaigns through consultation, education, and support, demonstrating the value of the clients SMB advertising solutions
* Provide vital product insights and feedback on client products
Profile Attributes:
* Demonstrate speed, agility, critical-thinking, problem-solving skills and ability to ramp quickly
* Able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform
* Professional customer service skills: solutions mind-set, helping nature, passion for the customer and customer experience
* Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve how they use our solutions
* Excellent communication skills: verbal, written, listening skills
Qualifications:
* BA or BS in Marketing, Economics, Computer Science, or other related field
* 1-3 years' prior work experience in marketing or technology
Required Skills and Experience:
* Familiarity with online advertising products and social media
* Fluency in English AND full fluency in DUTCH
* Must have exceptional grammar and typing accuracy skills
Competitive Salary + Complete benefits package + Relocation assistance
For further information, send you most up to date CV to [email protected]
The company is one the largest consulting firms in the world (if not the largest) and is one of the largest computer services and software companies on the Fortune Global 500 list.
Position: Customer Experience Agent
Success in this position requires excellent customer service skills with clear communication, and desire to apply problem solving skills; ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results, fix the problem and follow up on the solution.
Responsibilities include:
* Providing support to small and medium-sized businesses (SMBs) through different channels - chat, email and phone
* Providing product and tool support to improve the overall experience and drive higher product adoption and spend
* Ability to identify trends and solve problems facing multiple SMB clients
* Responsibility for helping SMB customers drive results via their marketing campaigns through consultation, education, and support, demonstrating the value of the clients SMB advertising solutions
* Provide vital product insights and feedback on client products
Profile Attributes:
* Demonstrate speed, agility, critical-thinking, problem-solving skills and ability to ramp quickly
* Able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform
* Professional customer service skills: solutions mind-set, helping nature, passion for the customer and customer experience
* Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve how they use our solutions
* Excellent communication skills: verbal, written, listening skills
Qualifications:
* BA or BS in Marketing, Economics, Computer Science, or other related field
* 1-3 years' prior work experience in marketing or technology
Required Skills and Experience:
* Familiarity with online advertising products and social media
* Fluency in English AND full fluency in DUTCH
* Must have exceptional grammar and typing accuracy skills
Competitive Salary + Complete benefits package + Relocation assistance
For further information, send you most up to date CV to [email protected]
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