Technical Support Associate (Fluent Swedish)
- Employer
- Manpower Ireland
- Location
- Dublin
- Salary
- EUR24000 - EUR25000 per annum
- Closing date
- 7 Nov 2017
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Our client is based in Dublin and we are looking for SWEDISH speakers to join our friendly Service Desk team. As an Account Support Associate, you will be the first point of contact for customers and will provide the best and most cost effective solution to customer.
Main Responsibilities:
* Handle telephone/Web calls and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customers
* Facilitate or escalate customer issues and complaints, both internally and externally
* Act as the primary country contact for customers on all escalations
* Invite customers to participate in telephone problem resolution using available tools to diagnose and resolve technical problems
* Liaise with Various Helpdesks and Third Party Service Providers escalating through these avenues to close
* Validate Customer details and requirements on data entry, categorize and deal with appropriately
* Maintain accurate database information
Requirements:
* A-Level Education / Leaving Certificate or equivalent.
* Fluency in English and one of the following languages: Swedish OR Flemish
* Minimum of 6 months working in similar customer support role
* A good and detailed knowledge of IT Fundamentals, Operating Systems, Desktop Applications, Networking, Network protocols, etc.
* Skill and competency at providing professional technical telephone support.
* A strong aptitude and interest in developing detailed printer hardware knowledge to a Specialist level.
* Aptitude for understanding and troubleshooting technical problems.
* Excellent team player with a committed approach to teamwork and customer responsibilities.
* Able to maintain and project a helpful and courteous attitude in any circumstances.
Excellent relocation package.
* Help with €1,250 + 2 weeks accommodation in a local hotel + assistance with finding permanent accommodation.
* Plus benefits.
If you are ready for this amazing opportunity please send your CV to [email protected]
Main Responsibilities:
* Handle telephone/Web calls and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customers
* Facilitate or escalate customer issues and complaints, both internally and externally
* Act as the primary country contact for customers on all escalations
* Invite customers to participate in telephone problem resolution using available tools to diagnose and resolve technical problems
* Liaise with Various Helpdesks and Third Party Service Providers escalating through these avenues to close
* Validate Customer details and requirements on data entry, categorize and deal with appropriately
* Maintain accurate database information
Requirements:
* A-Level Education / Leaving Certificate or equivalent.
* Fluency in English and one of the following languages: Swedish OR Flemish
* Minimum of 6 months working in similar customer support role
* A good and detailed knowledge of IT Fundamentals, Operating Systems, Desktop Applications, Networking, Network protocols, etc.
* Skill and competency at providing professional technical telephone support.
* A strong aptitude and interest in developing detailed printer hardware knowledge to a Specialist level.
* Aptitude for understanding and troubleshooting technical problems.
* Excellent team player with a committed approach to teamwork and customer responsibilities.
* Able to maintain and project a helpful and courteous attitude in any circumstances.
Excellent relocation package.
* Help with €1,250 + 2 weeks accommodation in a local hotel + assistance with finding permanent accommodation.
* Plus benefits.
If you are ready for this amazing opportunity please send your CV to [email protected]
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