Social Media Customer Experience Agent (Fluent German)
- Employer
- Manpower Ireland
- Location
- Dublin
- Salary
- EUR27000 - EUR28000 per annum
- Closing date
- 10 Nov 2017
You need to sign in or create an account to save a job.
The biggest website searcher in the world is looking for a Customer service individual focused on SMB customer. The requirements to be part of this amazing company are;
Responsibilities:
*Responsibility for helping SMB customers drive results via their marketing campaigns through consultation, education, and support, demonstrating the value of the clients SMB advertising solutions
*Familiarity with online advertising products and social media
*Providing support to small and medium-sized businesses (SMBs) based in EMEA through different channels - chat, email and phone
*Ability to identify trends and solve problems facing multiple SMB clients
*Provide vital product insights and feedback on client products
Requirement:
*Able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform.
*Professional customer service skills: solutions mind-set, helping nature, passion for the customer and customer experience.
*Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve how they use our solutions
Focus on SMB customer satisfaction by driving the right product adoption for the right customer.
*Excellent communication skills: verbal, written, listening skills
Fluency in English AND full fluency in German or Dutch.
Qualifications
* BA or BS in Marketing, Economics, Computer Science, or other related field
* 1-3 years' prior work experience in marketing or technology
If you are ready to shine please send your CV to [email protected]
Responsibilities:
*Responsibility for helping SMB customers drive results via their marketing campaigns through consultation, education, and support, demonstrating the value of the clients SMB advertising solutions
*Familiarity with online advertising products and social media
*Providing support to small and medium-sized businesses (SMBs) based in EMEA through different channels - chat, email and phone
*Ability to identify trends and solve problems facing multiple SMB clients
*Provide vital product insights and feedback on client products
Requirement:
*Able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform.
*Professional customer service skills: solutions mind-set, helping nature, passion for the customer and customer experience.
*Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve how they use our solutions
Focus on SMB customer satisfaction by driving the right product adoption for the right customer.
*Excellent communication skills: verbal, written, listening skills
Fluency in English AND full fluency in German or Dutch.
Qualifications
* BA or BS in Marketing, Economics, Computer Science, or other related field
* 1-3 years' prior work experience in marketing or technology
If you are ready to shine please send your CV to [email protected]
You need to sign in or create an account to save a job.
Get job alerts
Create a job alert and receive personalised job recommendations straight to your inbox.
Create alert