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Social Media Customer Experience Agent (Fluent Dutch)

Employer
Manpower Ireland
Location
Dublin
Salary
EUR27000 - EUR28000 per annum
Closing date
10 Nov 2017
The biggest website searcher in the world is looking for a Customer service individual focused on SMB customer. The requirements to be part of this amazing company are;

Responsibilities:

* Responsibility for helping SMB customers drive results via their marketing campaigns through consultation, education, and support, demonstrating the value of the clients SMB advertising solutions
* Familiarity with online advertising products and social media
* Providing support to small and medium-sized businesses (SMBs) based in EMEA through different channels - chat, email and phone
* Ability to identify trends and solve problems facing multiple SMB clients
* Provide vital product insights and feedback on client products

Requirement:

* Able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform.
* Professional customer service skills: solutions mind-set, helping nature, passion for the customer and customer experience.
* Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve how they use our solutions
Focus on SMB customer satisfaction by driving the right product adoption for the right customer.
* Excellent communication skills: verbal, written, listening skills
Fluency in English AND full fluency in German or Dutch.

Qualifications

* BA or BS in Marketing, Economics, Computer Science, or other related field
* 1-3 years' prior work experience in marketing or technology

If you are ready to shine please send your CV to [email protected]

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