Join Technology Leader Company. Flemish/Dutch required. Dublin.
- Employer
- Manpower Ireland
- Location
- Dublin
- Salary
- Negotiable
- Closing date
- 12 Nov 2017
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Our client is a global entity that draws on the talents and skills of approximately 35,000 professionals worldwide.
Every day you'll work alongside people who are as passionate about new ideas, customer service and success as you are.
The company is a technology leader that innovates the way the world communicates, connects and works. Through a broad portfolio of technology and services, our client provides essential back-office support that helps clients' businesses work better.
Position: Customer Consultant Associate
Main Responsibilities:
- Act as the primary country contact for customers on all escalations
- Handle phone calls/emails and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customers
- Invite customers to participate in telephone problem resolution using available tools to diagnose and resolve technical problems
- Facilitate or escalate customer issues and complaints, both internally and externally
- Co-ordinate all consumable calls in order to enable dispatch of consumables to customers
- Co-ordinate all Break/Fix calls in order to enable dispatch of engineers to customers
-Liaise with Various Helpdesks and Third Party Service Providers escalating through these avenues to close
- Flexibility to take on additional tasks as directed by Team Lead
- Validate Customer details and requirements on data entry, categorize and deal with appropriately
- Maintain accurate database information
- Obtain call closures details on all dispatched calls
Profile:
- Knowledge of Computers and basic understanding of Networks, with an excellent knowledge of MS Office
- Proven record of delivery of excellent customer service with a minimum 6 months experience in multi-cultural customer service Call Centre environment
- Effective interactive skills and ability to work as part of a team
- Fluency in DUTCH OR FLEMISH in addition to English is essential
- Able to control interactions with customers using persuasion and influencing skills
- Aptitude for understanding and solving problems in a methodical and logical manner
- Willing to assume responsibility for customer problems
- Able to maintain and project a helpful and courteous attitude in any circumstances
Offered:
Competitive Salary + Complete package of benefits + Relocation/Accommodation Support
Interested?
Send me your most up to date CV at [email protected]
Every day you'll work alongside people who are as passionate about new ideas, customer service and success as you are.
The company is a technology leader that innovates the way the world communicates, connects and works. Through a broad portfolio of technology and services, our client provides essential back-office support that helps clients' businesses work better.
Position: Customer Consultant Associate
Main Responsibilities:
- Act as the primary country contact for customers on all escalations
- Handle phone calls/emails and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customers
- Invite customers to participate in telephone problem resolution using available tools to diagnose and resolve technical problems
- Facilitate or escalate customer issues and complaints, both internally and externally
- Co-ordinate all consumable calls in order to enable dispatch of consumables to customers
- Co-ordinate all Break/Fix calls in order to enable dispatch of engineers to customers
-Liaise with Various Helpdesks and Third Party Service Providers escalating through these avenues to close
- Flexibility to take on additional tasks as directed by Team Lead
- Validate Customer details and requirements on data entry, categorize and deal with appropriately
- Maintain accurate database information
- Obtain call closures details on all dispatched calls
Profile:
- Knowledge of Computers and basic understanding of Networks, with an excellent knowledge of MS Office
- Proven record of delivery of excellent customer service with a minimum 6 months experience in multi-cultural customer service Call Centre environment
- Effective interactive skills and ability to work as part of a team
- Fluency in DUTCH OR FLEMISH in addition to English is essential
- Able to control interactions with customers using persuasion and influencing skills
- Aptitude for understanding and solving problems in a methodical and logical manner
- Willing to assume responsibility for customer problems
- Able to maintain and project a helpful and courteous attitude in any circumstances
Offered:
Competitive Salary + Complete package of benefits + Relocation/Accommodation Support
Interested?
Send me your most up to date CV at [email protected]
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