Account Manager Associate - Finnish Speakers - Dublin

Our client helps businesses and governments improve the flow of work to enable greater performance, agility, and transformation. They are also leaders in document management and managed print services.

The role:

It will suit enthusiastic candidates with customer service experience and a willingness to learn and develop.

Main Responsibilities:

- Act as the primary country contact for customers on all escalations
- Handle phone calls/emails and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customers
- Liaise with Various Helpdesks and Third Party Service Providers escalating through these avenues to close
- Maintain accurate database information

Requirements:

- Knowledge of Computers and basic understanding of Networks, with an excellent knowledge of MS Office
- Proven record of delivery of excellent customer service with a minimum 6 months experience in multi-cultural customer service Call Centre environment
- Effective interactive skills and ability to work as part of a team
- Fluency in English and Finnish
- Resilient under pressure and adaptable to unseen work demands


Location: Dublin 15 - South (The company offers relocation package)

Come to work in an innovate company wich offers a great career progress and opportunity to develop your skills.

Send your CV to [email protected]