Customer Service - Fluent German

Technical Support Associate with fluent German
Duties

*Customer contact - answer calls, mail &; web tickets in your native language
*Documentation -document information in ticketing systems and provide the customer with information and updates.
*Quality -follow quality guidelines to ensure customer service is delivered at a standard that matches the quality of our company brand.
*Problem Determination - you will have access to knowledge databases and various tools to determine the source of problem you are faced with. You will troubleshoot through remote takeover or by guiding the customer through their issue.

Ideally for this German Speaking Role you will be:

Requirements

The ideal candidate will be someone who wants to work in Ireland with one of the largest American multinationals in IT. You will want to work with us for minimum period of one 1-2 years and display the enthusiasm to develop your technical troubleshooting experience. You will gain vast exposure to different parts of a global business including service management, 2nd level support, technical resolver groups, quality control and finance.

To qualify for this German Speaking Role we will require you to have:

*Experience in a customer service environment. Either face to face or phone based customer service, ideally in a call/data centre.
*You must have fluency in English and German (essential). Experience or education in technical support is an advantage.

By working with us on-site here the experience you will gain is:

*Transferable experience in customer service, IT troubleshooting, problem determination, teamwork and quality control.
*Your first 3 months in the role will involve your initial training period where you will take a lower volume of calls and tickets.
*After this period, you will then be assigned extra tasks within your team and be given the freedom to develop in your desired area.

The salary and benefits for this German speaking Technical Agent.

*Basic salary €28,000 per year + up to €1400 bonus.
*Subsidised Gym, Canteen, Social club, Healthcare plan
*23 days holidays and 9 public holidays
*Certified and industry recognised training and development
*Career passport & opportunity to develop
*Relocation package with financial and support