Social Media Customer Experience EMEA (Fluent Dutch)

Currently we are looking for a Social Media Customer Agent for the Dutch market. If you want to be part of the Biggest Searcher Website in the World, this is your opportunity. Success in this position requires excellent customer service skills with clear communication, and desire to apply problem solving skills; ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results, fix the problem and follow up on the solution.

Responsibilities include:
* Providing support to small and medium-sized businesses (SMBs) based in EMEA through different channels - chat, email and phone
* Providing product and tool support to improve the overall experience and drive higher product adoption and spend
* Ability to identify trends and solve problems facing multiple SMB clients
* Responsibility for helping SMB customers drive results via their marketing campaigns through consultation, education, and support, demonstrating the value of the clients SMB advertising solutions
* Provide vital product insights and feedback on client products

Profile Attributes:
* Excellent communication skills: verbal, written, listening skills.
* Fluent Dutch AND English ESSENTIAL
Eligible to work in Ireland
* Able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform
* Professional customer service skills: solutions mind-set, helping nature, passion for the customer and customer experience
* Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve how they use our solutions

Qualifications
* BA or BS in Marketing, Economics, Computer Science, or other related field


If you are interested in this great position send me your CV to [email protected] or call me at 01 64 55 236 and I will do my best to get you this job