Digital Marketing Agent - German speakers - Dublin

Are you interested in bring your talent and passion to a global organisation which works with technology and innovation?

Do you want to collaborate with diverse, work with talented colleagues and leaders who support your success?

Come to sharpen your skills through industry-leading and build an extraordinary career.

Our client is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.

The role:

As a Digital Marketing Agent, you will provide a combination of high touch & scaled transactional support to eligible partners and educate them on how to use the product, abide by Terms of Use, answer rights management questions, as well as troubleshooting technical issues.

Roles and Responsibilities:

● Support partners in a range of topics (video uploads, channel management, monetization, analytics and any product technical issues) with emphasis on high user satisfaction and quality
● Provide education on supported devices, new features and product updates
● Troubleshoot and help resolve technical issues in a friendly and accurate manner
● Collaboratively share feedback through appropriate channels related to tools, processes or systemic user/product issues
● Flag trends and potential global technical issues
● Escalate issues providing all the relevant information when required striving to resolve them in a timely manner.

Required Skills/Competencies/Experience

● Fluency in English and German
● 2 years' experience in customer support
● Must exhibit active listening, be able to probe effectively and handle issues and complaints in a courteous, professional and friendly manner
● Demonstrates speed, agility, critical-thinking and problem-solving skills
● Experience with prioritizing multiple tasks in a fast paced and amb

** Shift work and / or night work may be expected depending on changes in business requirements**

If you want to develop your career in a fast-paced environment, send your CV to [email protected]