Customer Experience Agent in world renowned company - GERMAN

Location
Dublin
Salary
Up to EUR28000 per annum
Posted
20 Feb 2018
Closes
20 Mar 2018
Ref
ACCDE
Contact
Audrey Casier
Job Type
Permanent
Hours
Full-time
Customer experience role focused on Small- and Medium sized Businesses customer base of a Fortune 500 company with incredible opportunities to grow!

* Providing support to small and medium-sized businesses (SMBs) based in EMEA through different channels - chat, email and phone
* Providing product and tool support to improve the overall experience and drive higher product adoption and spend
* Ability to identify trends and solve problems facing multiple SMB clients
* Responsibility for helping SMB customers drive results via their marketing campaigns through consultation, education, and support.
* Provide vital product insights and feedback on client products

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