Digital Experience Support - German Fluent - Dublin

Are you interested in bring your talent and passion to a global organisation which works with technology and innovation?

Do you want to collaborate with diverse, work with talented colleagues and leaders who support your success?

Come to sharpen your skills through industry-leading and build an extraordinary career.

Our client is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions. This company works at the intersection of business and technology to help their clients improve performance and create sustainable value for their stakeholders.

Role Summary

Provide the ultimate support experience through best-in-class service and innovative solutions, to allow partners to learn, grow and engage with the content aggregator.


Roles and Responsibilities

● Support partners in a range of topics (video uploads, channel management, monetization, analytics and any product technical issues) with emphasis on high user satisfaction and quality
● Provide education on supported devices, new features and product updates
● Troubleshoot and help resolve technical issues in a friendly and accurate manner
● Flag trends and potential global technical issues

Required Skills/Competencies/Experience

● Fluency in English and German
● Customer service mindset. Strong customer/user focus with the desire to help and put users first.
● Excellent communicator:
● Ability to learn, retain and apply large amounts of product, procedure, policy and system information and quickly adopt changes
● Significant attention to detail

Location:
Dublin 2 - Ireland

Shift work and / or night work may be expected depending on changes in business requirements.

If you want to make difference in the world, apply for this position!

We are waiting for you!

Send you CV to [email protected]