Quality Assurance Analyst - TURKISH Speaker!

The QA team is tasked with evaluating and ensuring quality delivery of the Client Services team. This individual is responsible for executing QA service offerings and participating in projects & initiatives led by QA.

Responsibilities
* Act as liaison with managers and supervisors to ensure consistent quality measurements
* Keep the Service Delivery Manager informed of issues/problems while offering solutions
* Provide progress reports to Service Delivery Manager on individual projects and initiatives
* Conduct QA evaluations per client requirements
* Conduct call coaching sessions per client requirements
* Assist in training programs, as needed (e.g. new hire training)
* Execute ad-hoc requests as assigned by the Service Delivery Manager
* Analyze Customer Satisfaction Survey results & recommend improvement efforts
* Act as an escalation point of contact for process questions, issues and resolution
* Act as Subject Matter Expert (SME) for QA evaluations
* Contribute to the QA Team's development and share knowledge within the team
* Administer the QA issue repository and ensure all escalations are properly addressed

Basic Qualifications:

* STAMP 4 Required!
* BA or equivalent work experience;
* 1+ years of experience in Quality Assurance environment;
* 1+ years of work experience with computer operations processes;
* 2+ years of work experience in a Service Desk or Call Center;
* 2+ years of Service Desk Operations experience;
* Fluent in Turkish;
* Fluent in English;