Customer Specialist (Fluent Swedish)
- Recruiter
- Manpower Ireland
- Location
- Dublin
- Salary
- EUR24000 - EUR26000 per annum + Excellent benefits + Relocation Package
- Posted
- 05 Mar 2018
- Closes
- 02 Apr 2018
- Ref
- XX- Swe- AS
- Contact
- Arianne Solorzano
- Job Type
- Permanent
- Hours
- Full-time

Main Responsibilities:
*Handle phone calls/emails and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customers.
*Act as the primary country contact for customers on all escalations
*Invite customers to participate in telephone problem resolution using available tools to diagnose and resolve technical problems
*Facilitate or escalate customer issues and complaints, both internally and externally
*Validate Customer details and requirements on data entry.
*Maintain accurate database information
*Obtain call closures details on all dispatched calls
Requirements:
*Fluency in Swedish and English ESSENTIAL.
*High School Diploma, Secondary School or equivalent Leaving Certificate
*6 months experience in multi-cultural customer service Call Centre environment
*Knowledge of MS Office
*Effective interactive skills and ability to work as part of a team
*Able to control interactions with customers using persuasion and influencing skills
*Aptitude for understanding and solving problems in a methodical and logical manner
*Courteous attitude in any circumstances
Benefits:
*Relocation package up to €1,250 + 2 weeks accommodation in a local hotel + assistance with finding permanent accommodation.
*Pension.
* Life assurance and long term disability
* Career progression
If you are ready for this amazing opportunity please send your CV to arianne.solorzano@manpower.ie