Quality Assurance Analyst - Turkish Fluent - Dublin

Location
Dublin
Salary
EUR27000 - EUR29000 per annum + Benefits
Posted
07 Mar 2018
Closes
04 Apr 2018
Ref
ACC QA
Contact
Amanda Ferreira
Job Type
Permanent
Hours
Full-time
Are you interested in bring your talent and passion to a global organisation which works with technology and innovation?

Do you want to collaborate with diverse, work with talented colleagues and leaders who support your success?

Come to sharpen your skills through industry-leading and build an extraordinary career.

Our client is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions. This company works at the intersection of business and technology to help their clients improve performance and create sustainable value for their stakeholders.

Position Description:

The Quality Analyst is tasked with evaluating and ensuring quality delivery of the Client Services team.

Responsabilities:

* Help deliver an exceptional client experience by improving the performance and quality of
the Client Services team
* Monitor the quality of the calls that the agents make
* Identify improvement opportunities within the Client Services support environment
* Act as liaison with managers and supervisors to ensure consistent quality measurements
* Conduct call coaching sessions per client requirements

Basic Qualifications

* 1+ years of experience in Quality Assurance environment;
* Fluent in Turkish and English;
* Ability to identify operational opportunities for improvement

*The company does not sponsor VISA*

Location:
Dublin 18 - Ireland

The company offers free breakfast, lunch and dinner take away and a huge pack of benefits!

If you want to make difference in the world, apply for this position!

We are waiting for you!

Send you CV to amanda.ferreira@manpower.ie and good luck.

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