Customer Support - Social Media - Indonesian Fluent - Dublin

Location
Dublin
Salary
Up to EUR24000 per annum + Benefits
Posted
09 Mar 2018
Closes
06 Apr 2018
Ref
ACC - 4
Contact
Amanda Ferreira
Job Type
Permanent
Hours
Full-time
Are you interested in bring your talent and passion to a global organisation which works with technology and innovation?

Do you want to collaborate with diverse, work with talented colleagues and leaders who support your success?

Come to sharpen your skills through industry-leading and build an extraordinary career.

Our client is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions. This company works at the intersection of business and technology to help their clients improve performance and create sustainable value for their stakeholders.

Responsibilities:

* Manage and regularly review case queues & follow-up on open tickets
* Review issue details and analyze, determine and resolve issues for clients
* Provide feedback on trends identified in review
* Ability to diagnose and solve problems facing multiple clients
* Assisting the quality analyst and reporting analyst in driving quality customer care outcomes
* Providing support and cover for the team lead

Profile Attributes:

* Experienced at using search engines to find information on the internet
* Excellent work pacing (time management) skills, able to work independently
* Attention to detail is essential to ensure the quality of work execution
* Able to work in multiple tools/web browser windows at one time
* Familiar with MS office (mainly excel) for updating progress
* Fluent Indonesian and English

Success in this position requires exceptional client service skills; a willingness to experiment; the ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results.

*The company does not sponsor VISA*

Location:
Dublin 3 - Ireland

The company offers free breakfast, lunch and dinner take away and a huge pack of benefits!

If you want to make difference in the world, apply for this position!

We are waiting for you!

Send you CV to amanda.ferreira@manpower.ie

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