Content Review Team Lead

A people-oriented content review team lead to guide, mentor and inspire an incredible team of content review associates. This role involves coaching and developing a world-class team that takes pride in the important work they are doing. In addition to leading a team, the individual will be challenged with developing programs to secure our client's operations and grow the client's business by delivering a world-class content review team.

Ideal candidates will put people first. Your client and your team are your top priorities. You will mentor and coach a team of content review associates to exceed expectations. You will proactively identify service issue gaps and improve team workflows. Success in this position requires coaching skills; analytical problem solving; a willingness to experiment; the ability to thrive in a dynamic, team-focused environment; and a passion for helping clients;

Responsibilities
*Manage a high performing team of 30 content review associates
*Provide mentorship, guidance and career development to the members of your team
*Ensure that all client SLA targets are met, including aspects of: Meeting Client SLA's, Performance Management, People Management, Transition Management, Other key roles (Recruitment, Quality Management, Policy communication etc.)
*Act as a single point of contact for client communication and 2nd level escalations
*Drive ongoing and measurable improvements to the operation
*Manage projects and programs related to improving service delivery.

Requirements
*At least 2-3 years of experience managing and leading a team within content review or operations
*Experience in managing teams of 15+ associates
*Strong knowledge of technology / social media channels
*Ability to identify and lead service improvement initiatives
*Must have fluent English
*Experience developing, measuring, and documenting improved efficiencies in workflow and system processes.
*Must be able to clearly identify goals, communicate vision for the team, and then deliver results
*Excellent influencing skills and ability to work with key cross functional business stakeholders
*Excellent customer service, communication and interpersonal skills
*Ability to remain calm and courteous in periods of stress
*Respectful, Empathetic, and Compassionate.
*High energy, passion, and a good sense of humour
*Previous experience working with Internet / Social Media environments preferred.

If you are interested in this great opportunity please send me your CV to [email protected] and I will do my best to get you this job.