Content Review Team Lead

Location
Dublin
Salary
EUR35000 - EUR38000 per annum
Posted
23 Mar 2018
Closes
20 Apr 2018
Ref
ACC-TLCR-AS
Contact
Arianne Solorzano
Job Type
Permanent
Hours
Full-time
A people-oriented content review team lead to guide, mentor and inspire an incredible team of content review associates. This role involves coaching and developing a world-class team that takes pride in the important work they are doing. In addition to leading a team, the individual will be challenged with developing programs to secure our client's operations and grow the client's business by delivering a world-class content review team.

Ideal candidates will put people first. Your client and your team are your top priorities. You will mentor and coach a team of content review associates to exceed expectations. You will proactively identify service issue gaps and improve team workflows. Success in this position requires coaching skills; analytical problem solving; a willingness to experiment; the ability to thrive in a dynamic, team-focused environment; and a passion for helping clients;

Responsibilities
*Ability to demonstrate credibility to work alongside/with client SME's and team leaders
*Manage team performance to meet client SLA's and KPI's, including metric reporting on team performance
*Performance management: career counselling, coaching, performance development, 1:1's, mentoring
*Support team to achieve results with the highest possible standard of quality and delivery
*Promote culture of continuous improvement across the teams in the global delivery network
*Continuous improvement strategies and ideas, including new process incubation and induction
*Drive and manage global initiatives
*Allocation and distribution of tasks across languages and processes
*Ensure all reports are delivered accurately and timely in accordance with the statement of work
*Escalation and support management


Requirements
*At least 2-3 years of experience managing and leading a team within content review or operations
*Ability to build relationships with stakeholders in multiple geographies
*Consultative work style to lead client work.
*An ability to articulate and clearly communicate complex problems and solutions in a simple, logical and impactful manner
*The ability to develop creative and breakthrough solutions
*Ability to prioritise and effectively manage time in a fast-paced work environment
*An ability to identify the root causes of issues by analysing patterns and trends through data analysis
*Ability to build action plans through problem solving skills to improve performance
*Ability to work on own initiative while in a team environment
*Excellent organisational & time management abilities
*Ability to establish and maintain key relationships with Client's organisation
*Self-motivating, adaptable and able to inspire and motivate others
*Practical analytical problem solving skills through analysis using (Excel, SQL, Access queries etc.)

If you are interested in this great opportunity please send me your CV to arianne.solorzano@manpower.ie and I will do my best to get you this job.

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