Deskside/Desktop Support Engineer level 2

Location
Shannon, Clare
Salary
Up to EUR25500 per annum + Health care, Pension, Life insurance
Posted
04 Apr 2018
Closes
18 Apr 2018
Ref
DSE2
Contact
Johnny Petersen
Sector
IT
Job Type
Permanent
Hours
Full-time
Support our clients, onsite users at Shannon. Co. Clare and be responsible for supporting a customer who sets high standards for themselves and expects the same standards for their IT support provider.

The focus of the role will be to:

- Resolve a wide variety of PC software and hardware issues and requests, while minimizing disruption to our users:

- Providing 1st and 2nd level desktop/laptop support and analyse and troubleshoot network and telecoms problems up to an intermediate level. 1st and 2nd Line support.

- Monitor call management system to include continuous updating and closing of calls when resolved

- Provide support for; Walk-in Service Centre, Installs, Breakfix, Refresh, Training Rooms, Conf Rooms/AV Support, and Digital Signage

- Troubleshoot Office Software Issues: Be able to support common software issues within the Office Suite and Support Wireless office environment

- Offer productivity assistance and training to all customers

- Participate in Project based assignments when required

- Participate in HW/OS Refresh activity adhering to strict refresh schedules, refresh meeting attendance

- Participate in weekly Audio Visual proactive maintenance schedule when required, log and resolve issues

- Ensure that all incidents and requests for Telecoms & Network are logged, resolved and the tickets correctly closed in Intel's Event Management System

- Plan and schedule daily tasks according to priority and severity; Use sound judgment on a variety of problems requiring deviation from standard practices; Use initiative to provide a quality solution and service to the customer.

- Maintain switched small network environments.

- Troubleshoot/diagnose WLAN Issues and escalate to 2nd Level Support if required.

- Perform monthly SMBWA (Safety Management By Walking Around) Audits.

- Creation of Cisco TAC Case for failed parts.

- Stock asset management tasks including managing deliveries, stock taking audits, end to end management of the hard drive process, LDO management, surplus and EOL stock, peripheral management.


The finer details:

You will be working for a large multinational IT company, who are at the forefront of providing hardware components as well as software and related services to its consumers. As a Deskside Support Engineer, you will be offered a permanent contract, Pension Plan, Private Medical Cover, 23 Holidays Per Year, Access to a Large Training Library and a salary of €25,500 Per Year.


The Ideal Team Member:

The ideal team member will possess great teamwork skills and enjoy working with customers face to face. To be successful in the role you would need to be technical strong with an excellent working knowledge of Cisco kit is i.e. Cisco CAT OS & CAT IOS Switches and Routers (small/medium & large switches, Excellent hardware knowledge and Proficient knowledge of Windows OS (WIN 10, 8.1, 7 ) and Microsoft Office suite



Don't delay, we are hiring as we go, send your CV to apply or call 016455214 to discuss the role

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