Partner Support Representative - PSD Services Team - SAP Galway
As you know, SAP’s vision is to help the world run better and improve people’s lives.
As THE cloud company powered by SAP HANA®, SAP is a market leader in enterprise application software, helping companies of all sizes and industries Run Simple.
We empower people and organizations to work together more efficiently and use business insight more effectively. SAP applications and services enable our customers to operate profitably, adapt continuously, and grow sustainably.
At SAP, we believe in the power of collaboration and empower our employees to perform at their best in an environment that encourages free and open expression of ideas. Here, you work alongside creative thinkers who share your interests, while turning big ideas into reality for our customers. With innovative job training, mentors to help you grow, and the flexibility to balance your work and personal life, you’re able to build your career. It’s no wonder that some of the sharpest minds from around the world are working for a company that is consistently recognized as a global top employer.
PURPOSE AND OBJECTIVES
Do you demand the best from your professional career? Are you inspired by excellence? At SAP, you will have the power to make a real impact. As the global market leader for business software, SAP helps companies and organizations in more than 25 industries to run better.
Partner Service Delivery (PSD) is a global organisation primarily focused on the proactive and reactive enablement /management of a wide range of SAP partners (Channel, Service, Software etc.).
EXPECTATIONS AND TASKS
You will play a key role in the PSD Services team, providing support to SAP partners in EMEA. The role involves:
•Developing a clear understanding of what an SAP Partner is and an awareness of the tools and resources available to SAP PartnerEdge Partners.
•Answering direct queries (via phone and email) from Partners, regarding administrative and operational aspects of their Partnership with SAP
•Collating and presenting information to SAP stakeholders on current processes in place, and proposals to improve processes, with the aim of improving the Partners’ overall experience with SAP.
•Aligning with other key roles within PSD like the Partner Services Advisors, in order to support SAP Partners The focus of this role is mainly reactive, and you will need to build a strong relationship with the key Stakeholders that operate in your Market Unit.
Flexibility around working hours may be required
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
•University Degree/Student in Business/IT preferable
•Problem-solving and analytical skills, and proven experience in effective handling of high volume of tasks in short timeframes
•Creative thinking, willingness and ability to quickly learn new concepts and technologies
• A pro-active and result-oriented team-player with strong communication skills, passionate about his/her work
•Ability/openness to work well in a multicultural and multinational environment
•Able to work independently and take ownership of assigned tasks
•Experienced IT User – Outlook, Excel, Word, PowerPoint
•Proven experience in improving efficiency on processes;
•Proven track record of positive communication with project stakeholders;
• Experience gained in the IT/Software sector is an advantage.