Technical Support - Software - German Fluent - Galway

Location
Galway
Salary
Up to EUR30000 per annum
Posted
13 Apr 2018
Closes
11 May 2018
Ref
SSP
Contact
Amanda Ferreira
Job Type
Permanent
Hours
Full-time
Manpower's client is a market leader in enterprise application software.
They believe that together they can transform industries, grow economics, lift up societies and sustain our environment.

The role: Support Associate/Customer Interaction Centre

You would primarily be supporting customers via phone, email, chat and webform, prioritising customer's technical cases by analysing the effect on their business from a commercial perspective.

Expectations and Tasks

* You will provide high-quality customer interactions through the processing of inbound customer calls, emails, chats and webforms.
* Evaluating from a commercial perspective how the customer's technical issue affects their daily business processes through gathering comprehensive business impact information.
* You will assist and educate customers in navigating support pages, teaching them how use software download and license key functions.
* Collaborating with colleagues across teams.

Skills and Competences

* Commitment to provide excellent customer service
* Passionate and dedicated to being a strong team player
* Strong time management, prioritization and multi-tasking capabilities; utilising available time efficiently to achieve effective and efficient results
* Flexible to work shifts, weekends and Bank Holidays

Education and Qualifications

* Graduate of Business or IT related field
* Fluency in English & German required with excellent communication skills

Joining the team will lay your foundations for a successful career in a team that is results driven and lead by a management team who recognise outstanding performance in members.

Benefits include complimentary tea, coffee, lunch, onsite Costa Coffee and optional membership of the Sports & Social club/events & much more.

Joint this amazing team sending your CV to amanda.ferreira@manpower.ie

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