Export Customer Representative

What do you need to have?
*Ability to speak, read and write fluently in English
*Experience in Export, and Customer support
*Knowledge of international business OR incoterms is preferred
*Outstanding communication skills, both verbal and written; ability to communicate effectively with customers, employees, management and cross-functionally for positive customer outcomes
*Understanding of Order to Cash process and related systems…Oracle, SalesForce.com experience desirable
What is going to be your job?
*Responsible for ensuring all orders received by phone, fax, email or other sources are processed and acknowledged accurately and promptly upon receipt
*Point of contact between suppliers and customers
*Ensure that all customer inquiries, including but not limited to, order status, inventory availability, delivery information, product information, pricing and invoices are resolved satisfactorily
*Track and manage the interactions with the customers and suppliers
*Identify customer's needs and provide basic to moderately complex support; Identify and solve problems using available resources.
*Handle customer complaints; Complete the required documentation within the time limit and submit to the relevant organization; Arrange the product returns and raise credit notes, where required.
*Ensure order processing holds are addressed in a timely manner.
*Proactively communicate product availability to customer; Manage backorders, where required, informing the customers of availability dates.
*Create and distribute daily sales invoices.
*Process requests for catalogs, price sheets, and copies of invoices.
*Provide support to the sales team: pricing, quotes, service contract offers, product samples, customer call, customer account creation.
*Liaise with other departments to resolve customer inquiries.
*Ensure daily, weekly and monthly reporting is carried out as per business requirements.

We will offer you:
*Pension, life & health insurance
*Sick Pay
*24 days paid annual leave
*Income protection
*Development support
*...and more