CIC Support Associate- Level 2 Tech Support - GERMAN SPEAKERS
- Employer
- Manpower Ireland
- Location
- Galway
- Salary
- Up to EUR30000 per annum
- Closing date
- 17 May 2018
View more
- Sector
- IT, Multilingual
- Job Type
- Permanent
- Hours
- Full-time
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Looking for a candidate that will assist in the prioritisation of customer's technical cases by analysing the effect on their business from a commercial perspective within an amazing company with great growing opportunities.
Expectations and tasks
* You will provide high-quality customer interactions through the processing of inbound customer calls, emails, chats and webforms.
* Analysing customers non-technical queries, researching possible solutions and providing solid answers easily understood by the customer.
* Evaluating from a commercial perspective how the customer's technical issue affects their daily business processes through gathering comprehensive business impact information.
* You will assist and educate customers in navigating support pages, teaching them how use software download and license key functions.
* Collaborating with colleagues across SAP teams, engaging with appropriate stakeholders ensuring all customer cases are resolved effectively and in a timely manner.
LOOKING FOR SOMEONE WHO WILL BE FLEXIBLE TO WORK IN SHIFTS, WEEKENDS AND BANK HOLIDAYS
Expectations and tasks
* You will provide high-quality customer interactions through the processing of inbound customer calls, emails, chats and webforms.
* Analysing customers non-technical queries, researching possible solutions and providing solid answers easily understood by the customer.
* Evaluating from a commercial perspective how the customer's technical issue affects their daily business processes through gathering comprehensive business impact information.
* You will assist and educate customers in navigating support pages, teaching them how use software download and license key functions.
* Collaborating with colleagues across SAP teams, engaging with appropriate stakeholders ensuring all customer cases are resolved effectively and in a timely manner.
LOOKING FOR SOMEONE WHO WILL BE FLEXIBLE TO WORK IN SHIFTS, WEEKENDS AND BANK HOLIDAYS
You need to sign in or create an account to save a job.
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