CIC Support Associate- Level 2 Tech Support - GERMAN SPEAKERS

Looking for a candidate that will assist in the prioritisation of customer's technical cases by analysing the effect on their business from a commercial perspective within an amazing company with great growing opportunities.



Expectations and tasks

* You will provide high-quality customer interactions through the processing of inbound customer calls, emails, chats and webforms.

* Analysing customers non-technical queries, researching possible solutions and providing solid answers easily understood by the customer.

* Evaluating from a commercial perspective how the customer's technical issue affects their daily business processes through gathering comprehensive business impact information.

* You will assist and educate customers in navigating support pages, teaching them how use software download and license key functions.

* Collaborating with colleagues across SAP teams, engaging with appropriate stakeholders ensuring all customer cases are resolved effectively and in a timely manner.

LOOKING FOR SOMEONE WHO WILL BE FLEXIBLE TO WORK IN SHIFTS, WEEKENDS AND BANK HOLIDAYS