SMB Customer Experience Agent

Location
Dublin
Salary
EUR24000 - EUR28000 per annum + benefits
Posted
24 Apr 2018
Closes
01 May 2018
Ref
ACC
Contact
Bianca Petri
Job Type
Permanent
Hours
Full-time
Customer service individual focused on SMB customer base of a Fortune 500 company. Success in this position requires excellent customer service skills with clear communication, and desire to apply problem solving skills; ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results, fix the problem and follow up on the solution.

Responsibilities include:
* Providing support to small and medium-sized businesses (SMBs) based in EMEA through different channels - chat, email and phone
* Providing product and tool support to improve the overall experience and drive higher product adoption and spend
* Ability to identify trends and solve problems facing multiple SMB clients
* Responsibility for helping SMB customers drive results via their marketing campaigns through consultation, education, and support, demonstrating the value of the clients SMB advertising solutions
* Provide vital product insights and feedback on client products
Profile Attributes:
* Demonstrate speed, agility, critical-thinking, problem-solving skills and ability to ramp quickly
* Able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform
* Professional customer service skills: solutions mind-set, helping nature, passion for the customer and customer experience
* Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve how they use our solutions
* Focus on SMB customer satisfaction by driving the right product adoption for the right customer
* Ability to multi-task and work under pressure
* Excellent communication skills: verbal, written, listening skills

Qualifications
* BA or BS in Marketing, Economics, Computer Science, or other related field
* 1-3 years' prior work experience in marketing or technology

Required Skills and Experience
* Familiarity with online advertising products and social media
* Fluency in English AND full fluency in German, Turkish, Hebrew,Dutch or French

Preferred Skills and Experience
* HTML, CSS, JavaScript, Data Optimization

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