Software Support - German Fluent - Galway

Location
Galway
Salary
A nice package of Benefits
Posted
27 Apr 2018
Closes
25 May 2018
Ref
SPP
Contact
Amanda Ferreira
Job Type
Permanent
Hours
Full-time
Manpower's client is a market leader in enterprise application software.

They want to help the world run better and improve people's lives. They engineer solutions to fuel innovation, foster equality, and spread opportunity across borders and cultures.


The role: Support Associate/Customer Interaction Centre

You would primarily be supporting customers via phone, email, chat and webform, prioritising customer's technical cases by analysing the effect on their business from a commercial perspective.

Expectations and Tasks

* You will provide high-quality customer interactions through the processing of inbound customer calls, emails, chats and webforms.
* Evaluating from a commercial perspective how the customer's technical issue affects their daily business processes through gathering comprehensive business impact information.
* You will assist and educate customers in navigating support pages, teaching them how use software download and license key functions.
* Collaborating with colleagues across teams.

Skills and Competences

* Commitment to provide excellent customer service
* Passionate and dedicated to being a strong team player
* Strong time management, prioritization and multi-tasking capabilities; utilising available time efficiently to achieve effective and efficient results
* Flexible to work shifts, weekends and Bank Holidays

Education and Qualifications

* Graduate of Business or IT related field
* Fluency in English & German required with excellent communication skills

Joining the team will lay your foundations for a successful career in a team that is results driven and lead by a management team who recognise outstanding performance in members.

Benefits include complimentary tea, coffee, lunch, onsite Costa Coffee and optional membership of the Sports & Social club/events & much more.

Joint this amazing team sending your CV to amanda.ferreira@manpower.ie