Risk Operations - Team Lead

Location
Dublin
Salary
EUR35000 - EUR37000 per annum
Posted
02 May 2018
Closes
30 May 2018
Ref
TL
Contact
Audrey Casier
Job Type
Permanent
Hours
Full-time
The purpose of this role is to manage the Client Team based in Dublin, Ireland. The Team Lead will manage the multi-lingual group and is responsible for delivering high calibre customer/risk service to the client's customers.

* Working within multiple teams across both Accenture teams and client teams to execute project deliverable
* Ability to demonstrate credibility to work alongside/with client SME's and team leaders
* Manage team performance to meet client SLA's and KPI's, including metric reporting on team performance
* Performance management: career counselling, coaching, performance development, 1:1's, mentoring
* Support team to achieve results with the highest possible standard of quality and delivery
* Promote culture of continuous improvement across the teams in the global delivery network
* Continuous improvement strategies and ideas, including new process incubation and induction
* Drive and manage global initiatives
* Allocation and distribution of tasks across languages and processes
* Working closely with Accenture internal teams to identify and implement best practice opportunities
* Need to maintain flexibility regarding requests and actions assigned to meet the needs of the client
* Ensure all reports are delivered accurately and timely in accordance with the statement of work
* Escalation and support management


SHIFTS WILL BE INVOLVED - FLEXIBILITY NEEDED

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