Customer Service Team Lead - FRENCH Speaker!

Location
Dublin
Salary
EUR40000 - EUR45000 per annum + Bonus
Posted
03 May 2018
Closes
31 May 2018
Ref
SMTL
Contact
Audrey Casier
Job Type
Permanent
Hours
Full-time
This is an excellent opportunity for an experienced team leader to play a key role in the build-up of a shared services centre. You will build, develop and lead a team with a high performing ethos to meet and exceed performance goals.


Key Responsibilities include:
* The Customer Service Team Leader oversees daily activities of a customer service team (10-15 ppl)
* Build and develop a newly formed customer services team in shared services call centre
* Provide daily leadership to customer service team to meet and exceed customer expectations and business targets
* You understand the importance of KPI's and have the ability to implement, analyse and continually improve best practice processes
* Respond to escalating issues in a quick, effective and courteous manner
* Ensure timely processing of customer orders and resolve customer disputes
* Identify system and workflow improvements to enhance the team's efficiency
* Use your extensive experience and judgement to plan and accomplish goals



Essential Competencies/ skills
* Fluent French and professional English
* Previous Customer Service / Call Centre experience is essential
* Previous people management experience within Customer Service essential(minimum 2 years)
* Project management
* Metrics analysis

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