Customer Service Team Lead - FRENCH Speaker!
- Employer
- Manpower Ireland
- Location
- Dublin
- Salary
- EUR40000 - EUR45000 per annum + Bonus
- Closing date
- 31 May 2018
View more
- Sector
- Customer Service and Call Centre, Management and Executive, Multilingual
- Job Type
- Permanent
- Hours
- Full-time
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This is an excellent opportunity for an experienced team leader to play a key role in the build-up of a shared services centre. You will build, develop and lead a team with a high performing ethos to meet and exceed performance goals.
Key Responsibilities include:
* The Customer Service Team Leader oversees daily activities of a customer service team (10-15 ppl)
* Build and develop a newly formed customer services team in shared services call centre
* Provide daily leadership to customer service team to meet and exceed customer expectations and business targets
* You understand the importance of KPI's and have the ability to implement, analyse and continually improve best practice processes
* Respond to escalating issues in a quick, effective and courteous manner
* Ensure timely processing of customer orders and resolve customer disputes
* Identify system and workflow improvements to enhance the team's efficiency
* Use your extensive experience and judgement to plan and accomplish goals
Essential Competencies/ skills
* Fluent French and professional English
* Previous Customer Service / Call Centre experience is essential
* Previous people management experience within Customer Service essential(minimum 2 years)
* Project management
* Metrics analysis
Key Responsibilities include:
* The Customer Service Team Leader oversees daily activities of a customer service team (10-15 ppl)
* Build and develop a newly formed customer services team in shared services call centre
* Provide daily leadership to customer service team to meet and exceed customer expectations and business targets
* You understand the importance of KPI's and have the ability to implement, analyse and continually improve best practice processes
* Respond to escalating issues in a quick, effective and courteous manner
* Ensure timely processing of customer orders and resolve customer disputes
* Identify system and workflow improvements to enhance the team's efficiency
* Use your extensive experience and judgement to plan and accomplish goals
Essential Competencies/ skills
* Fluent French and professional English
* Previous Customer Service / Call Centre experience is essential
* Previous people management experience within Customer Service essential(minimum 2 years)
* Project management
* Metrics analysis
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